This site is for entertainment purpose only. View from the Wing is a project of Miles and Points Consulting, LLC. And it’s important for American, which still doesn’t perform consistently as well as Delta with on-time arrivals, to leverage the advantage that it has. However the gap isn’t nearly as big as it used to be, with Delta cancelling far more flights than they did prior to the pandemic. Delta Air Lines still operates on-time more frequently than American does, based on the latest available Department of Transportation statistics. To be sure this isn’t the only thing that goes into respecting a customer’s time. No one has to stand there like an idiot, wasting time. Passengers are called to come to their respective line when it is their turn to board. If you must have boarding pens, then be like Southwest and do 30 minute boarding.Īmerican Airlines, in contrast, has a priority lane and a general boarding line. If you’re in group 3-5 you may wind up without overhead bin space unless you line up 15 minutes before the start of boarding. If you’re in group 1 you may be at the back of a line that snakes around the gate area even queueing prior to the start of boarding. Passengers line up in their assigned group, with each group having a different area (airport and gate-allowing), far in advance of boarding. The problem with United’s boarding, though, isn’t just that they board earlier but how their gates are set up: boarding pens. Passengers on the same reservation are supposed to receive the earliest boarding group of anyone in the party. Group 3 is window seat passengers and nonrevs.Group 2 is bottom-tier elites, credit card customers and those who purchased priority boarding.Group 1 is premium cabin passengers and mid-tier elites and above.Global Services, 1Ks, families with children under 2 and uniformed military still board before group 1.United Airlines is testing moving from 5 to 6 boarding groups, with no change to group 3 boarding and earlier: (HT: JonNYC) Delta started boarding domestic narrowbody flights 40 minutes prior to departure last June coinciding with the start of boarding pay for flight attendants. Passengers get on the plane and sit longer. In contrast, United and Delta board these same flights 40 minutes prior to departure. That’s plenty of time to board a full aircraft, even with a planeload of carry on bags. American Airlines boards narrowbody aircraft 35 minutes or less prior to departure (a smaller Airbus A319 boards just 30 minutes before departure).
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